Refund & Cancellation Policy
Effective date: October 21, 2026
Cancel anytime, online
- Go to My business → Plan & billing → Cancel in your WIPE dashboard. It takes one click and a confirmation. You don't need to call or email anyone.
- You can also email hello@iw.pe from your account email and we'll cancel it for you.
- You'll get an email confirming the cancellation.
What happens after you cancel
- No more charges.
- Your site stays live until the end of the period you already paid for.
- Then it goes offline. It is not deleted: your content, client list, forms and settings stay saved, and you can publish again whenever you want.
- If you want everything deleted, use Delete my account in My business → Account & security.
Money-back guarantee
If you're not happy, email hello@iw.pe within 30 days of your first paid charge and we'll refund that charge in full. No questions, nothing to prove. The refund goes back to the card you paid with, usually within 5–10 business days depending on your bank, and your subscription is cancelled at the same time.
Other refunds
- Renewals after the guarantee period aren't refunded for partial periods, because you can cancel any time before the next charge. If you forgot to cancel and haven't used the Service since the renewal, write to us within 7 days of the charge; we'll usually refund it.
- Our mistakes (double charges, charges after you cancelled, a price you didn't agree to) are always refunded in full.
- If we close your account without cause, or remove a main feature you paid for, we refund the unused part of your period.
- Where the law gives you more, you get more.
Price changes
If your plan's price goes up, we email you at least 30 days before. You can cancel before the new price applies, at no cost.
Payment provider
Charges and refunds are processed by iCount for Wiser Labs LLC, doing business as WIPE, and either name may appear on your card statement. Please contact us before disputing a charge with your bank; we can usually fix it the same day.
Questions: hello@iw.pe